Operational Excellence Manager

6 days ago


Manila, National Capital Region, Philippines GCash Full time

Innovative financial solutions at GCash empower Filipinos to improve their lives. As a skilled leader, you will lead operational excellence frameworks to drive process efficiency and control.

Key Accountabilities:

  1. Develop and implement operational excellence frameworks to enhance process efficiency and control.
  2. Lead process optimization and automation initiatives to drive efficiency and scalability.
  3. Establish governance structures and operational controls to mitigate risks and ensure compliance.
  4. Collaborate with regulatory bodies and internal audit teams to ensure full compliance.
  5. Design and oversee KPIs to monitor operational effectiveness.

Essential Qualifications:

  1. Bachelor's degree in Business Administration, Finance, or Operations Management; MBA is a plus.
  2. Minimum of 10+ years of experience in operational excellence, process control, or business operations, with at least 5 years in a leadership role within fintech, banking, or digital payments.
  3. Strong understanding of operational governance, process optimization, and risk management principles.
  4. Experience in managing large-scale commercial operations with a focus on efficiency, control, and customer satisfaction.
  5. Proven track record in implementing process automation and digital transformation initiatives.
  6. Strong stakeholder management skills and ability to work cross-functionally.
  7. Experience working with regulatory bodies and ensuring full compliance with audit requirements and industry standards.

About Our Culture:

GCash fosters a dynamic and collaborative environment for career growth and development, with a highly competitive and flexible compensation and benefits package.



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