Marketplace Content Specialist

6 days ago


Pasig, National Capital Region, Philippines PeakXV Full time

At PeakXV, we are on a mission to create a seamless user experience for our customers. As a Marketplace Content Specialist, you will play a crucial role in ensuring the integrity of our platform by moderating content and enforcing our policies.

Job Description

As part of our team, you will report directly to the Marketplace Quality Associate Manager. Your responsibilities will include:

  • Performing manual moderation functions for incoming ads/users from different sources of report.
  • Ensuring listings and users in our platform are compliant with our policies.
  • Identifying and acting on suspicious or undesirable content or behavior in our platform.
  • Performing moderation functions using different tools.
  • Identifying areas of improvement and suggesting solutions to enhance user experience to keep the marketplace safe.
  • Sending and responding to tickets in relation to S&Q initiatives, fraud, disputes, account enforcement, and responding to authorities.
  • Responding to escalations from different channels in the organization.

You will be working in a fast-paced environment where teamwork and effective communication are essential. We are looking for someone who is highly analytical, detail-oriented, and tech-savvy.


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