Quality Assurance Specialist

1 week ago

Bacoor, Calabarzon, Philippines beBeeQuality Full time

At TaskUs, we are seeking a highly skilled and detail-oriented individual to join our team as a Quality Assurance Specialist. In this role, you will be responsible for analyzing and resolving back-end issues that affect Teammates' day-to-day tools, performance, and processes.

About the Role

This is an exciting opportunity to work in a fast-paced environment where no two days are the same. As a Quality Analyst, you will be the first point of escalation for resolving quality issues and ensuring that clients' complaints are resolved in a timely manner.

  • Prepare weekly and monthly reports on the quality of Teammates' performance.
  • Identify potential quality issues per a defined process and escalate ongoing quality issues to management.
  • Verify implemented solutions or fixes to ongoing quality issues.
  • Hold regular calibration sessions with your assigned teams, which include conducting side-by-side task monitoring and feedback sessions with Teammates and Team Leaders.
Requirements

To be successful in this role, you will need:

  • Knowledge of customer service practices within and/or beyond the BPO space.
  • Ability to identify patterns or connections between situations, issues, or problems that may not be explicitly related.
  • Aptitude in expressing ideas and presenting analysis, findings, and recommendations through clear and effective written and verbal communications.
  • Capacity to learn more about business, economics, or other relevant subjects under study through various research methodologies.
  • Background in conducting research and analytics, backed by advanced computer proficiency.
  • Experience in mediation and conflict resolution techniques.
Benefits

We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

What We Offer

We invest in our frontline employees, providing state-of-the-art workspaces, top-notch benefits, and opportunities for career growth and development. Join us and experience firsthand our dedication to supporting our employees.

You will never be asked for payment information or banking information during the application or interview process. We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment.

We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.

  • Quality Assurance Specialist

    1 week ago

    Bacoor, Calabarzon, Philippines beBeeQuality Full time ₱900,000 - ₱1,200,000

    Job DescriptionWe are seeking a Quality Assurance professional to join our team. The successful candidate will be responsible for analyzing and resolving quality issues, preparing reports, and collaborating with team members.Key Responsibilities:Analyze and resolve quality issues in a timely mannerPrepare weekly and monthly reports on the quality of...

  • Key Quality Assurance Specialist

    1 hour ago

    Bacoor, Calabarzon, Philippines beBeeQualityAssurance Full time ₱1,250,000 - ₱1,750,000

    As a Quality Assurance Expert, you will be the primary point of contact for teams and clients who require analysis and resolution of technical issues impacting their day-to-day operations. Your key responsibilities include being the first line of escalation in resolving problems and ensuring timely and effective complaint resolution.Main...

  • Inventory Specialist

    3 days ago

    Bacoor, Calabarzon, Philippines MGCP Auto Repair Shop Corp. Full time ₱600,000 - ₱1,000,000 per year

    Company Overview: Join the growing family of Master Garage Philippines For more than 5 years, Master Garage has been a trusted name in automotive service. We are now expanding our reach with the launch of MG Autoparts Inc., a dedicated venture focused on becoming a leading nationwide supplier of quality automotive parts to service centers across the...

  • Business Process Optimization Expert

    1 week ago

    Bacoor, Calabarzon, Philippines beBeeProcess Full time ₱800,000 - ₱1,200,000

    Job Title:Business Process Improvement SpecialistAbout the Role:We are seeking a highly skilled Business Process Improvement Specialist to join our team. As a key member of our organization, you will be responsible for analyzing and optimizing business processes to drive efficiency and improve quality.Key Responsibilities:Analyze existing business processes...

  • Procurement Specialist

    3 days ago

    Bacoor, Calabarzon, Philippines MGCP Auto Repair Shop Corp. Full time ₱800,000 - ₱1,200,000 per year

    Company Overview: Join the growing family of Master Garage Philippines For more than 5 years, Master Garage has been a trusted name in automotive service. We are now expanding our reach with the launch of MG Autoparts Inc., a dedicated venture focused on becoming a leading nationwide supplier of quality automotive parts to service centers across the...

  • Pharmacovigilance Specialist

    1 week ago

    Bacoor, Calabarzon, Philippines beBeePharmacovigilance Full time ₱900,000 - ₱1,200,000

    Job Title: Pharmacovigilance SpecialistWe are seeking a skilled Pharmacovigilance Specialist to join our dynamic team and contribute to the safe management of medicines.Perform local safety case receipt, processing, data entry, quality control tracking, and ICSR follow-up of all safety information received for clients in accordance with agreed...

  • senior designer

    3 days ago

    Bacoor, Calabarzon, Philippines Heru Human Resource Specialist Co. Inc. Full time ₱600,000 - ₱1,200,000 per year

    Bachelor's degree preferably BS-ECE or equivalentWith good communicationWith experience with PLDT/Globe(priority) FTTH/FTTx and OSP survey & designAt least 2 years of experience in OSP Design and/or Telecommunication infrastructureProficiency in AutoCAD, Google Earth, and fiber optic network planning, Microsoft Apps esp. Excel and BOQ creationWith experience...

  • Enterprise Training Specialist

    2 weeks ago

    Bacoor, Calabarzon, Philippines beBeeTraining Full time ₱45,000 - ₱65,000

    Enterprise Training SpecialistAbout Us:We provide outsourced digital services and next-generation customer experience to fast-growing technology companies, helping our clients represent, protect, and grow their brands.We serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing,...

  • Digital Marketing Specialist

    4 weeks ago

    Bacoor, Calabarzon, Philippines 7TI Web Development Services Full time

    Role: Digital Marketing SpecialistSalary: Php 40,000 - 55,000 Job type: Full-time Work Schedule: 7 PM - 4 AM PH Time Language: English (required)Location: Work From HomeKey Responsibilities- Campaign Management: Set up, onboard, and offboard client campaigns using GoHighLevel, Funnels, Creatives, Workflows, Zapier, and Google Sheets.- Campaign Updates:...

  • Dietary Cook

    3 days ago

    Bacoor, Calabarzon, Philippines SOUTH CITY HOSPITAL AND MEDICAL CENTER Full time ₱35,000 - ₱50,000 per year

    JOB DESCRIPTION:Direct the preparation, seasoning, and cooking of foods. With plan and price menu items, order supplies, keep records and accounts. Participate in cooking.Principal Purpose of the Position:To perform a wide variety of tasks and operations to prepare and cook all hot food entrée for customers, patients, employees, doctors and functions,...