Technical Cloud Solutions Specialist

2 days ago

Marikina City, National Capital Region, Philippines beBeeNetwork Full time $100,000 - $120,000
Cloud Network Engineer Job Description

About Us:

We are a leading provider of network, voice services, and IT security solutions. Our platform helps corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.

Our innovation has been recognized with numerous awards, including SD-WAN Product of the Year, ITSM Visionary Spotlight, and UCaaS Product of the Year.

We have revolutionized the IT industry by tackling problems our competitors create. Our customers benefit from easy management, maximized uptime, and improved bottom line.

Key Responsibilities:

  • Provide end-to-end support for customers with a focus on SDWAN, Internet, and related services.
  • Troubleshoot and configure basic LAN setups and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
  • Maintain excellent customer relationships by delivering outstanding support.
  • Mentor and train fellow engineers on complex technical issues and solutions.

Requirements:

  • Bachelor's degree or equivalent experience.
  • 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Versa Networks preferred).
  • CCNA/CCNP certifications are highly desirable.
  • Strong firewall configuration experience (Fortinet preferred).
  • Deep understanding of BGP, OSPF, VRRP.
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
  • Familiarity with SOC 2 compliance and processes.

Why You'll Love Working with Us:

You will have the opportunity to shape the future of business communication. We value innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking.

  • Room to grow at a high-growth company
  • An environment that celebrates ideas and innovation
  • Your work will have a tangible impact
  • Flexible time off
  • Fun events at cool locations
  • Employee referral bonuses to encourage the addition of great new people to the team

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