Global Customer Service Representative

4 days ago


Pasig, National Capital Region, Philippines Support Services Group Full time
Job Overview

At Support Services Group, we're dedicated to delivering exceptional customer care to brands that prioritize customer satisfaction and loyalty. As a Customer Service Representative, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations.

Key Responsibilities
  • Respond to customers' concerns and inquiries in a timely and professional manner.
  • Engage with customers and vendors through various channels such as email, text, and live chat.
  • Keep customers informed by maintaining updates on new and ongoing tickets.
  • Facilitate communication between customers and internal support to drive timely resolutions.
  • Ensure customer satisfaction through meticulous issue tracking.
Requirements
  • Must be fluent in Spanish and a local Filipino citizen.
  • Must have at least 1 year BPO experience.
  • Must be at least 2nd year college undergraduate.
  • Good computer skills, with experience in Word, Excel, and Outlook.
  • Excellent customer service and people skills.
  • Strong organizational abilities and attention to detail.
  • Decisiveness, collaboration, flexibility, and adaptability.
  • The capability to prioritize quickly and remain unflustered in a dynamic environment.
  • Previous experience in insurance or payments is preferred.


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