Financial Account Recovery Specialist

2 days ago

Batangas, Calabarzon, Philippines beBeeRecovery Full time ₱302,000 - ₱423,000

Job Title: Financial Account Recovery Specialist

Overview

We are seeking a results-driven professional to join our team as a Financial Account Recovery Specialist. In this role, you will be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records while delivering exceptional service.

Key Responsibilities
  • Make outbound calls to customers regarding overdue payments.
  • Negotiate payment plans and settlements in accordance with company policies.
  • Update customer accounts and document all collection activities.
  • Follow up on broken promises and maintain consistent contact with debtors.
  • Adhere to compliance regulations and maintain confidentiality.
  • Meet daily and monthly collection targets and call quality standards.
  • Handle disputes and escalate complex cases to the appropriate department.
Required Skills and Qualifications

To be successful in this role, you must possess the following skills and qualifications:

  • High school diploma or equivalent; further education is an advantage.
  • 1–2 years of experience in collections or a similar contact center role.
  • Strong negotiation and conflict resolution skills.
  • Ability to remain professional and calm under pressure.
  • Familiarity with debt collection laws and practices.
  • Fluent in English and Spanish would be a plus.
Benefits

As a valued member of our team, you can expect the following benefits:

  • HMO, medical and dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances (Rice, Clothing, Laundry, Meal).
  • Performance and loyalty bonuses.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
Disclaimer

The purpose of this job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. The employer has the right to revise this job description at any time.

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