Help Desk Specialist

1 month ago


San Juan, National Capital Region, Philippines Certeza Infosys, Corp Full time

Certificate in Geodetic Engineering, Computer Science, Civil Engineering, Information Technology or related field is required. Minimum of one year technical support experience with knowledge of Total Station, GNSS and other surveying equipment.

We are seeking a skilled Technical Support Engineer to join our team at Certeza Infosys, Corp. As a key member of our operations, you will be responsible for providing exceptional customer service, resolving technical issues, and ensuring seamless day-to-day operations.

Job Description
  • Provide technical support and resolve customer complaints via phone, email, or in-person.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Maintain accurate records of customer interactions, including complaints, comments, and suggestions.

This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. If you possess these qualities and a passion for delivering outstanding results, we encourage you to apply.

Required Skills and Qualifications:

  • High school diploma or equivalent required; degree in relevant field preferred.
  • Minimum 1 year experience in technical support.
  • Knowledge of Total Station, GNSS and other surveying equipment's.
  • Strong communication and problem-solving skills.

Benefits:

  • Competitive salary: PHP 40,000 - 60,000 per month depending on qualifications and experience.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

Others:

  • Fresh graduates welcome to apply.
  • Willingness to travel required.


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