Mobile App Technical Support Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time $114,100 - $204,400

**Senior Technical Support Engineer, Mobile Role Overview:**

A dynamic Senior Technical Support Engineer position is now available for a skilled professional to join our team. This challenging role will involve delivering top-notch technical support for mobile apps and SDKs.

The ideal candidate will possess strong knowledge of iOS and Android development, including hands-on experience with debugging app or SDK behavior. Additionally, the ability to break down complex technical problems and drive them to resolution is crucial. The successful candidate will be able to communicate effectively with customers and collaborate with internal teams to resolve issues.

Key Responsibilities:
  • Reproduce, debug, and escalate mobile-specific issues in partnership with Engineering and Product teams.
  • Serve as a technical expert and initial escalation point for iOS and Android SDKs.
  • Work directly with mobile developers to troubleshoot integration problems and share implementation best practices.
  • Investigate crashes, performance issues, and unexpected app behavior related to the Ditto SDK.

**Requirements and Qualifications:**

To excel in this role, you will require a strong track record of solving complex technical issues in mobile development or developer support environments. Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, along with hands-on experience debugging app or SDK behavior, is essential. Additionally, experience supporting or integrating mobile SDKs in production environments is highly valued.

**Benefits and Perks:**

We offer a competitive compensation package and a fast-paced work environment that fosters growth and collaboration. If you are a skilled and passionate individual who can take on this challenge and contribute to our team's success, we encourage you to apply.

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