Immediate Job Opportunity
6 days ago
Caldwell is a dynamic organization that values its employees and provides them with an excellent opportunity for growth and development. As a customer service representative, you will play a vital role in ensuring the satisfaction of our clients by providing them with high-quality support.
Our comprehensive benefits package includes:
- A competitive salary to ensure your financial stability
- An HMO plan with 2 free beneficiaries from day one
- Opportunities for rapid career growth and professional development
- Shift schedule options including day shift, mid-shift, and night shift
- Pioneer, non-voice, and easy account opportunities available
- Free coffee and biscuits in the office
- Retirement and life insurance for qualified staff
- Incentives and signing bonuses for top performers
As a customer service representative, your key responsibilities will include:
- Following standard operations and procedures
- Recognizing and escalating priority problems in accordance with client standards
- Ensuring one call resolution prioritizing customer satisfaction
- Performing basic troubleshooting when necessary
To succeed in this role, you will require:
- With or without BPO experience
- A minimum of a high school graduate (old curriculum) or ALS graduate
- Excellent phone etiquette and verbal, written, and interpersonal skills
- The ability to multi-task, organize, and prioritize work
We are committed to creating a positive and productive work environment that fosters work-life balance and allows our employees to reach their full potential.
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