Immediate Job Opportunity

6 days ago


Quezon City, National Capital Region, Philippines Caldwell Full time

Caldwell is a dynamic organization that values its employees and provides them with an excellent opportunity for growth and development. As a customer service representative, you will play a vital role in ensuring the satisfaction of our clients by providing them with high-quality support.

Our comprehensive benefits package includes:

  • A competitive salary to ensure your financial stability
  • An HMO plan with 2 free beneficiaries from day one
  • Opportunities for rapid career growth and professional development
  • Shift schedule options including day shift, mid-shift, and night shift
  • Pioneer, non-voice, and easy account opportunities available
  • Free coffee and biscuits in the office
  • Retirement and life insurance for qualified staff
  • Incentives and signing bonuses for top performers

As a customer service representative, your key responsibilities will include:

  • Following standard operations and procedures
  • Recognizing and escalating priority problems in accordance with client standards
  • Ensuring one call resolution prioritizing customer satisfaction
  • Performing basic troubleshooting when necessary

To succeed in this role, you will require:

  • With or without BPO experience
  • A minimum of a high school graduate (old curriculum) or ALS graduate
  • Excellent phone etiquette and verbal, written, and interpersonal skills
  • The ability to multi-task, organize, and prioritize work

We are committed to creating a positive and productive work environment that fosters work-life balance and allows our employees to reach their full potential.



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