Senior Loan Processor

2 days ago

Taguig, National Capital Region, Philippines beBeeCommunication Full time A$18,000 - A$24,000
Loan Process Specialist

We are seeking an organized and detail-oriented Loan Process Specialist to be the key point of contact for clients throughout the loan process. As a crucial part of our team, you will ensure smooth communication between brokers, lenders, and clients, managing details, keeping processes moving, and building positive relationships with clients.

The ideal candidate has prior experience in loan processing, mortgage broking support, or financial services administration, along with strong communication and client service skills. Key responsibilities include liaising with clients to gather required documents and information for loan applications, reviewing and verifying financial documents to ensure accuracy and compliance with lender requirements, and communicating with lenders, banks, and brokers to follow up on outstanding items and ensure smooth processing.

Key Responsibilities
  1. Liaise with clients to gather required documents and information for loan applications.
  2. Review and verify financial documents to ensure accuracy and compliance with lender requirements.
  3. Prepare and submit loan applications through the appropriate lender systems.
  4. Track progress of applications and provide clients with timely updates.
  5. Communicate with lenders, banks, and brokers to follow up on outstanding items and ensure smooth processing.
  6. Maintain organised digital records of all loan files and supporting documents.
  7. Support brokers with administrative tasks, including preparation of compliance documents and client communications.
  8. Handle client inquiries with professionalism and empathy, ensuring a positive experience throughout the loan process.
  9. Identify and escalate potential issues or delays proactively.
  10. Contribute to process improvements to enhance efficiency and client satisfaction.
  11. Assist with outbound calling when required, including contacting the existing loan book to check in with clients, reconnecting with clients who haven't been in touch recently to rebuild relationships.

The successful candidate will have a minimum 2 years' experience in loan processing, mortgage broking, or financial services administration, and excellent communication skills, both written and verbal. Proficiency with loan processing platforms, CRM systems, and Microsoft Office (Word, Excel, Outlook) is also required.

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