Cloud Productivity Specialist

7 days ago


Manila, National Capital Region, Philippines Global Payments Process Centre, Inc. Full time

Job Summary

The Cloud Productivity Specialist will be responsible for providing expert-level support for cloud-based collaboration solutions and ensuring seamless integration with existing systems.

Key Responsibilities

  • Conducts testing of new features in collaboration solutions.
  • Produces established project reports and other documentation throughout project lifecycles and quality assurance for respective projects.
  • Provides technical support and develops more in-depth knowledge by assisting experienced peers with internal/external customer problems on messaging services (email, instant messaging, online meeting facilities, and mobility solutions).

Requirements

  • A Bachelor's Degree in an IT-related field.
  • 4+ years of relevant experience.

Skills and Qualifications

  • Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
  • Job complexity - works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
  • Knowledge of Google Workspace, BetterCloud, basic SMTP knowledge, and customer service skills.


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