Customer Service Representative with Excellent Communication Skills

3 weeks ago


Pasig, National Capital Region, Philippines Primover Consultancy Services Inc Full time

We are seeking a highly motivated and empathetic Customer Service Assistant to join our team at Primover Consultancy Services Inc. This is an excellent opportunity for individuals who possess great communication skills, a positive attitude, and a willingness to learn.

About the Role

The primary responsibility of this role is to provide exceptional customer service by responding to inquiries in a timely and compassionate manner. You will be the first point of contact for customers, and your ability to listen actively and resolve issues efficiently will be crucial in maintaining a positive customer experience.

Responsibilities
  • Respond to Customer Inquiries: You will be responsible for answering customer calls, emails, or chats in a friendly and professional manner, ensuring that their concerns are addressed promptly and satisfactorily.
  • Provide First-Level Troubleshooting: As a Customer Service Assistant, you will need to troubleshoot basic technical issues, providing solutions or escalating complex problems to senior team members as necessary.
Qualifications

To be successful in this role, you will require:

  • Bachelor's/College Degree: Any field of study will be considered, provided you have a strong foundation in communication and problem-solving skills.
  • Excellent Communication Skills: Your ability to communicate effectively, both verbally and in writing, will be essential in interacting with customers, colleagues, and management.
  • No Work Experience Required: We welcome applications from recent graduates or individuals looking to transition into a customer-facing role.
  • Amenable to Flexible Scheduling: You should be flexible and willing to work on a rotating schedule, including weekends and holidays, to ensure 24/7 customer support.
Compensation Package

We offer a competitive compensation package, including a salary of $45,000 per annum, based on market rates and industry standards. This figure may vary depending on location and experience. Our goal is to attract top talent while ensuring fair compensation for our valued employees.



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