Insurance Policy Administrator
2 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Policy Service Officer. In this role, you will provide exceptional customer service via phone calls, answer customer inquiries, and support business areas by operating the switchboard.
About the Role
This is an exciting opportunity for someone who is looking to start their career in the insurance industry or gain experience in a fast-paced call center environment. You will be responsible for ensuring policies are followed, referring/escalating where appropriate, complying with legislations, industry codes, company policies, and procedures.
Key Responsibilities
- Provide customer service via phone calls and answer customer inquiries.
- Support business areas by operating the switchboard and connecting callers to the appropriate person.
- Answer various billing inquiries and resolve issues in a timely manner.
- Ensure 100% Regulatory Compliance to laws set by Region's Government Body such as State Insurance Regulated Authority (SIRA) and Road and Maritime Service (RMS).
- Maintain a good working relationship with stakeholders.
- Cooperate with other functions to answer customer/agency's questions regarding product, process, policy etc.
Requirements
To be successful in this role, you will need to have a Bachelor's Degree or equivalent combination of education and work experience. Additionally, you should have 0-1 year relevant experience and possess strong problem-solving skills, excellent customer service focus, and proficiency in MS tools.
Culture at QBE
We value diversity and inclusion at QBE and believe that our differences make us stronger. We expect all employees to adhere to our Code of Ethics and Conduct and apply sound risk management practices.
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