Digital Community Strategist
3 days ago
Job Description: KMC Solutions is seeking an experienced Digital Community Strategist to oversee and grow our B2B customer community. This role will be responsible for community engagement, content strategy, user experience, and overall community health to ensure a vibrant and valuable experience for our customers.
About the Role:
- Foster meaningful discussions, encourage participation, and ensure a positive, professional community environment.
- Develop and curate engaging content, discussions, and events to drive community engagement.
- Optimize the user experience by managing permissions, customizing pages, and improving platform usability within Salesforce Experience Cloud.
- Develop onboarding strategies for new members, provide guidance, and address questions or concerns.
- Track key community metrics (engagement, participation, sentiment) and provide regular reports with insights and recommendations.
- Work closely with internal teams (Marketing, Customer Care, Customer Success, Product and Sales) to align community activities with business goals and advocate for community needs.
- Implement strategies to increase membership, engagement, and retention.
- Plan and execute virtual events such as AMAs discussions to foster interaction and learning.
- Enforce community guidelines and ensure compliance with best practices and company policies.
Requirements:
- Proven experience managing online communities, preferably B2B, with a strong understanding of community dynamics.
- Excellent written and verbal communication skills in English.
- Strong customer engagement and relationship-building skills.
- Ability to analyze community data and extract actionable insights.
- Experience in content creation, moderation, and community engagement strategies.
- Familiarity with CRM, marketing automation, and customer success tools is a plus.
- Ability to work independently and collaborate with cross-functional teams.
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