Risk Mitigation Specialist
1 day ago
Risk Investigator who earns customer loyalty by providing personalized service, ensuring high quality customer experience through a customer-centric mindset and ownership of risk mitigation in compliance with regulations and policies.
Key Responsibilities:
• Review transactions to understand customers while respecting identities.
• Make customer-centric decisions to protect customers from fraud, theft, and other risks.
• Identify suspicious activities and patterns that could result in fraud, including AML issues and activities reported by staff members.
• Communicate effectively, showing respect, empathy, and care when contacting customers and banking institutions for verification.
• Document all interactions and findings via the organization's tools and platforms.
• Partner with Customer Success and Risk Operation Teams to improve operational processes and mitigate risk behavior.
• Serve as backup support for the Customer Service team and answer transferred calls regarding transactions on review or resulting in customer dissatisfaction.
Requirements:
• High School Diploma or equivalent.
• At least one year of working experience in Risk Management or related fields such as E-Commerce, Fraud Prevention, Quality Control, Retail, Tech Support, or BPO.
• Excellent written and verbal English communication skills.
• Ability to multi-task and perform duties with high accuracy and urgency with minimal supervision.
• Proven ability to work in fast-paced dynamic environments where decisions are made without compromising customer experience and financial losses.
• Typing proficiency of at least 30 words per minute.
Benefits:
• Rice Allowance
• Transportation Allowance
• Paid Vacation
• Medical, Dental & Vision Insurance
• Accident and Life Insurance
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits
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