Risk Management Professional

1 month ago

Mandaluyong City, National Capital Region, Philippines WHR Global Consulting Full time

WHR Global Consulting, a global talent solution provider, is seeking a skilled Risk Management Professional for its client based in Mandaluyong. This role involves direct hiring and requires a strong candidate.

Risk Management Professionals at WHR Global Consulting play a critical role in ensuring high-quality customer experiences through a customer-centric mindset and ownership of risk mitigation in compliance with various regulations and policies. They review transactions and all available information to understand customers while respecting their identities, making customer-centric decisions to protect them from fraudulent activities such as account take over, friendly fraud, theft, and other similar risks.

The ideal candidate will have a High School Diploma or equivalent, at least one year of experience in Risk Management or related fields such as E-Commerce, Fraud Prevention, Quality Control, Retail (process payments, debit cards, credit cards, reimbursements, disputes.), Tech Support, or BPO (preferably under a Financial account), excellent written and verbal English communication skills, ability to multi-task and perform duties with high accuracy and strong degree of urgency with minimal supervision, proven ability to work in fast-paced dynamic environments where decisions are made without compromising on customer experience and financial losses, amenability to work onsite and during unconventional hours (evenings, weekends, and holidays), flexibility to work overtime based on business needs, typing proficiency of at least 30 words per minute, and willingness to work onsite in Mandaluyong.

Key Responsibilities:

  • Review transactions and all available information to understand our customers while respecting all identities.
  • Makes customer-centric decisions and takes the path of least friction to protect our customers.
  • Observe customer transactions to identify fraudulent activities such as account take over, friendly fraud, theft, and other similar risks.
  • Exhibit bias for action on observed patterns and trends, and be an owner by providing timely and accurate resolution based on customer and market needs.
  • Aim for the stars during goal setting and keep continuous improvement top of mind whether it be for personal development or process enhancement.
  • Identify suspicious activities and unusual patterns that could result in fraud including but not limited to AML issues and activities reported by other staff members.
  • Contact customers and banking institutions to verify legitimate transactions and payment information.
  • Communicate effectively, showing respect, genuine empathy, and care.
  • Properly document all interactions and findings via the organization's tools and platforms.
  • Be data-driven when presenting feedback and recommendations.
  • Take inbound and outbound calls to request additional documents for KYC, compliance, and/or to mitigate risk behavior.
  • Serve as backup support for the Customer Service team when needed.
  • Answer transferred calls from the Customer Service team regarding transactions currently on review or those that resulted in customer dissatisfaction due to the review process.
  • Provide critical support as needed to handle escalations and process Risk Reviews.
  • Partner and collaborate effectively with the rest of the Customer Success and Risk Operation Teams.
  • Contribute and participate in continuous improvement projects aimed at improving operational processes.

Estimated Salary: $40,000 - $60,000 per annum, depending on qualifications and experience.

Benefits:

  • Rice Allowance
  • Transportation Allowance
  • Paid Vacation
  • Medical, Dental & Vision
  • Accident and Life Insurance
  • Employee Stock Purchase Plan (ESPP)
  • Mental Health & Family Forming Benefits

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