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Business System Analyst

1 week ago


Manila, National Capital Region, Philippines RCL REGIONAL OPERATING HEADQUARTERS Full time

Royal Caribbean International seeks a detail-oriented Support Analyst – Onboard Revenue to join our Shipboard Product Health Team. The successful candidate will ensure the functionality, stability, and optimization of our applications across the Royal fleet.

Key Responsibilities:

  • Technical Expertise: Proven experience in a Support Analyst role or similar technical support position.
  • Troubleshooting: Advanced problem-solving skills and the ability to diagnose and resolve complex technical issues.
  • Performance Monitoring: Ability to monitor system performance and identify areas for improvement.
  • Application Upgrades: Experience planning and executing application upgrades and installations.
  • System Security: Knowledge of best practices for IT security and compliance.
  • Problem-Solving & Analytics: Strong analytical skills to diagnose complex issues and recommend effective solutions.
  • Incident Management: Experience handling escalations, performing root cause analysis, and documenting resolutions.
  • Adaptability & Learning: Ability to quickly learn modern technologies, applications, and shipboard systems.

Nice To Have Skills:

  • Fidelio / OHC application.
  • Cruise industry experience.
  • Windows Server 2012 and up.
  • Network & Infrastructure Knowledge: Strong understanding of network architecture, connectivity, and troubleshooting.
  • Linux Systems: Proficiency in Linux operating systems, including installation, configuration, and troubleshooting.
  • Software & Reporting Tools: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and reporting tools.
  • WiFi Systems Knowledge: In-depth understanding of WiFi technology, protocols, and configurations.
  • Networking: Expertise in networking principles, including LAN/WAN, routers, switches, and firewall configurations.
  • Shipboard Applications: Proficiency in managing and supporting applications related to shipboard Wi-Fi systems.