Quality Assurance Manager
4 days ago
Job Overview:
TASQ Staffing Solutions is seeking a seasoned Quality Assurance Manager to lead process excellence initiatives and drive operational efficiency in our BPO and Shared Services set-ups.
About the Role:
- Minimum of 6 years' experience in Quality with at least 8 years of overall experience in BPO or Shared Services.
- At least 3 years of people management background.
- Effective communication skills to drive discussions with senior executives.
- Certified Six Sigma Green Belt/Lean certification and/or ISO (QMS ISO 900) required.
- Amenable to work in a dynamic schedule based in BGC, Taguig.
Key Responsibilities:
- Process Management - Ensure adherence to quality frameworks for existing scope and deploy new ones as needed. Identify internal pain areas and build robust controls.
- Process Control & Verification - Deploy and monitor transaction monitoring methods. Establish control measures for process stability and consistent delivery. Develop quality measurement methods and ensure scores improve.
- Client Management - Participate in engagement reviews to provide quality-specific performance reports. Analyze customer complaints, conduct root cause analysis, and take corrective actions.
- Process Institutionalization - Conduct verification audits to identify gaps in QMS. Raise and follow up on closure of CARs.
- Change Management - Address issues at engagement level while implementing changes and ensure sustained results.
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