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Performance Improvement Coordinator

2 weeks ago

Quezon City, National Capital Region, Philippines Intelassist Full time

About the Job

As a Performance Improvement Coordinator at Intelassist, you will play a critical role in enhancing team performance and driving business results.

Key Responsibilities

  • Identify areas for improvement within the team
  • Develop and implement strategies to address performance gaps
  • Collaborate with team members and stakeholders to achieve business objectives
  • Maintain accurate records and reports

Requirements

  • At least 3 years of supervisory experience in BPO/Call Center
  • Proven ability to analyze performance data and develop actionable insights
  • Strong leadership and mentoring skills
  • Effective communication and interpersonal skills
  • Analytical and problem-solving abilities