Healthcare Customer Experience Specialist

7 days ago


Manila, National Capital Region, Philippines Emapta Full time
About Emapta

We are a dynamic organization dedicated to redefining health and wellness. At Emapta, our mission is to empower individuals to take control of their well-being through cutting-edge services and personalized support.

Job Overview

This role plays a vital part in delivering exceptional patient experiences, ensuring seamless coordination while thriving in a supportive and rewarding environment. As a Healthcare Customer Service Representative, you will assist patients with scheduling, manage records, and communicate healthcare options with clarity and professionalism.

Culture Matters: Where Women Thrive in Wellness

We foster a culture that champions inclusivity, collaboration, and empowerment. With a predominantly female team, we celebrate the talents of our employees, encourage growth, and prioritize well-being.

Key Responsibilities

  • Assist patients by scheduling appointments, answering inquiries, and providing detailed information about healthcare services and membership benefits.
  • Clearly communicate membership options, benefits, and enrollment processes to ensure patients fully understand their choices.
  • Accurately document and update all patient information in the system.
  • Maintain precise and detailed patient records, ensuring compliance with healthcare regulations.
  • Communicate effectively and audibly during phone calls and in-person interactions to deliver messages clearly.
  • Follow up with patients to confirm membership enrollment, appointment details, and ensure satisfaction.
  • Collaborate with healthcare professionals and administrative staff to facilitate seamless patient care coordination.
  • Maintain a professional, welcoming demeanor and a patient-focused attitude at all times.

Required Skills and Qualifications

  • 1–3 years' experience in sales-focused or healthcare account (BPO/voice)
  • Exceptional verbal and written communication skills, emphasizing clarity, professionalism, and collaboration.
  • Ability to speak clearly and audibly during phone calls and in-person interactions.
  • Strong accuracy in data entry and patient record management.
  • Dependable with consistent attendance and punctuality.
  • Calm and composed when addressing patient concerns, especially in sensitive situations.
  • A welcoming attitude and a patient-focused mindset that fosters trust and rapport.
  • Efficient multitasking and time management skills in a dynamic, team-driven environment.


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