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Inbound Customer Service Representative

1 week ago

Manila, National Capital Region, Philippines Avature Full time

We are seeking an experienced Arrears Collector to join our team in Enterprise Operations. As an Arrears Collector, you will be responsible for resolving customer disputes and collecting outstanding payments. This is a challenging yet rewarding role that requires strong communication skills and attention to detail.

Responsibilities:

  • Handle inbound calls from customers regarding outstanding balances.
  • Investigate and address customer complaints or concerns related to invoices, payments, or order fulfillment.
  • Maintain accurate records of customer interactions and payment status.
What You Need To Succeed
  • Previous experience in a collections or customer service role.
  • Strong communication and interpersonal skills.
  • Detail-oriented with strong organizational skills.
  • Ability to handle multiple tasks and prioritize workload.