ServiceNow Implementation Specialist

5 days ago


Manila, National Capital Region, Philippines Copeland Philippines, Inc. Full time

This is a highly skilled role that plays a vital part in maintaining and enhancing the capabilities of our ServiceNow environment, ensuring it meets the evolving needs of our platform. The successful candidate will possess expertise in developing and configuring ServiceNow applications and modules, with a strong focus on code quality and performance.

Key Responsibilities
  1. Platform Development: Develop and configure ServiceNow applications and modules based on business requirements, adhering to best practices in code quality and performance.
  2. Custom Application Development: Build and maintain custom applications on the ServiceNow platform, leveraging workflows, UI policies, business rules, and client scripts.
  3. Integration: Implement integrations between ServiceNow and third-party systems using REST/SOAP APIs, ensuring secure and scalable communication.
  4. Troubleshooting & Issue Resolution: Identify, troubleshoot, and resolve technical issues in the ServiceNow environment, providing technical support to resolve system incidents and problems.
  5. Collaborative Problem Solving: Work closely with cross-functional teams to gather and refine technical requirements and translate them into effective solutions.
  6. Testing & Documentation: Conduct unit testing and participate in peer code reviews to ensure the quality of solutions and maintain thorough technical documentation.
Required Skills and Qualifications
  1. Strong understanding of ServiceNow's database schema, tables, and CMDB (Configuration Management Database).
  2. Familiarity with REST/SOAP APIs and integration techniques within the ServiceNow platform.
  3. Experience with workflows, flow designer, and automation within ServiceNow.
  4. Effective communication skills to interact with stakeholders and end users.


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