Customer Service Representative- Pasig

2 days ago


Pasig, National Capital Region, Philippines Gratitude Philippines Full time
Job Requirements

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Gratitude Philippines. The ideal candidate will have a strong background in customer service, with a minimum of 1 year of experience in a BPO environment, specifically in disputes, fraud, or claims. Experience in E-Commerce or marketplace platforms is a plus, and a background in Quality Control/Assurance is preferred but not required.

Key Responsibilities
  • Provide exceptional customer service to clients through various communication channels, including phone, email, and chat.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Meet or exceed performance metrics and targets, including first call resolution, customer satisfaction, and quality scores.
  • Stay up-to-date with product knowledge and industry trends to provide accurate and informed responses to customer inquiries.
Requirements
  • At least 2 years of college education.
  • 1 year of BPO customer service experience and 1 year in any of the following line of businesses: disputes, fraud, or claims.
  • Experience in E-Commerce or marketplace platforms is a plus.
  • Experience in Quality Control/Assurance is preferred but not required.
  • Excellent communication skills.
  • Willing to work in rotating shifts.
  • Can work in Ortigas Center, Pasig City.


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