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Enterprise Technical Solutions Engineer

2 weeks ago

Manila, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time
Role Summary:
The Managed Services Engineer 3 is a senior role that handles complex technical issues from the Service Desk and interacts directly with customers to resolve their IT problems. This position requires advanced technical skills, excellent communication, and a proactive approach to problem-solving. As part of this role, you will guide and mentor junior team members, ensuring high standards of service and operational excellence.

Main Responsibilities:
  • Serve as a frontline engineer to our customer base, resolving issues efficiently.
  • Provide advanced technical support for complex Service Desk issues, utilizing expertise to troubleshoot effectively.
  • Carry out remote troubleshooting for workstations, networks, and servers to address intricate technical problems.
  • Manage and support remote access solutions, encompassing VPN, hardware/software, Terminal Services, and Microsoft Azure.
  • Contribute to hardware upgrades/replacements and Hosted Services Migrations, such as Microsoft 365 (Exchange/SharePoint) and Microsoft Entra (AD/Intune).
  • Mentor junior team members, overseeing their work and guiding them through intricate tasks.
  • Travel on-site to support customer environments when necessary, ensuring high-level technical assistance and customer satisfaction.

Key Requirements:
To excel in this role, you should have:
  • 5+ years of technical support experience in a Managed Services Provider (MSP) setting.
  • Demonstrated expert-level experience in server, desktop, storage, networking, and advanced IT concepts.
  • Demonstrated analytical thinking skills and troubleshooting skills.
  • Ability to prioritize based on issue criticality.

Our Company Culture:
We pride ourselves on providing a positive and supportive work environment, fostering a culture of innovation, collaboration, and growth.