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Account Operations Coordinator

1 week ago

Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full time

About the Role

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This position serves as a key point of contact for post-sales client requests, providing top-notch customer service and managing sales processes for assigned Account Executives or teams. Key responsibilities include quoting, ordering, account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Additionally, pre-sales support functions involve pre-qualification of accounts, product pricing, research, configuration, and product information.

Key Responsibilities

  • Research technical information on product requests to ensure access to procurement.
  • Ensure accurate and correct order processing.
  • Prepare, manage, and submit sales quotes accurately into the appropriate quote entry system.
  • Drive Continuous Process Improvement

Requirements

  • Bachelor's degree in any field or Associate level.
  • 2 years' work experience in customer service, pricing models, supply chain, order management, logistics, and sales life cycle.
  • Experience working in IT/BPO industry preferred.
  • Excellent communication skills both written and verbal.