Operations Planning and Scheduling Specialist

1 week ago


Manila, National Capital Region, Philippines NTT DATA, Inc. Full time
About the Role

We are seeking a skilled Operations Planning and Scheduling Specialist to join our team in Manila, Philippines.

This is an exciting opportunity for a talented individual to contribute to the success of our contact center operations by determining queue personnel needs during times of heavy call volume and providing schedules for maximum performance.

The ideal candidate will have experience in BPO Call Center and WFM, with strong analytical skills and ability to work effectively in a team environment.

Key Responsibilities:

  • Determine queue personnel needs during peak periods.
  • Provide schedules to ensure maximum performance.
  • Forecast daily contact and technician availability.
  • Monitor incoming queues and ensure technicians are available for support.

Requirements:

  • 1 Year experience in BPO Call Center.
  • 1 Year experience in WFM.
  • Good analytical skills.


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