Customer Service Ambassador

3 weeks ago


Davao City, Davao, Philippines Lexie Staffing And Business Consulting Full time
About the Role:

We are seeking a dedicated and customer-oriented Customer Service Representative to support our company's growth. This role is a fantastic opportunity to develop your skills and make a real impact on our customers' experiences.

The ideal candidate will be able to provide exceptional support, resolve customer issues efficiently, and maintain accurate records of customer interactions and resolutions. If you have a passion for helping others and a strong ability to multitask and prioritize tasks effectively, we encourage you to apply.

Key Responsibilities:

* Respond promptly to customer inquiries via phone, email, and live chat.
* Provide accurate and timely information about products, services, and policies.
* Resolve customer issues and complaints effectively and professionally.
* Identify and escalate complex issues to appropriate departments.

Problem-Solving Skills:

* Troubleshoot technical issues and guide customers through solutions.
* Analyze customer feedback to identify areas for improvement.
* Develop and implement solutions to enhance customer satisfaction.

Administrative Tasks:

* Maintain accurate records of customer interactions and resolutions.
* Update customer information and databases.
* Prepare reports on customer satisfaction and performance metrics.

Qualifications:

* High school diploma or equivalent.
* With or without BPO Experience.
* Excellent verbal and written communication skills.
* Strong problem-solving and decision-making abilities.
* Ability to multitask and prioritize tasks effectively.
* Positive attitude and a passion for helping others.

What We Offer:

* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Supportive and collaborative work environment.

We are committed to diversity and inclusion and encourage all qualified candidates to apply.

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