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Technology Implementation Expert

1 week ago

Pasig, National Capital Region, Philippines Tata Consultancy Services Full time
About the Responsibilities

This is a key role at Tata Consultancy Services, requiring a high level of expertise and experience in digital transformation and change management. The ideal candidate will be able to perform complex tasks and responsibilities, including:

  • Managing the delivery of ACM activities, including training, communication, adoption measurement.
  • Preparing detailed ACM plans.
  • Leading the implementation of the ACM strategy, plans, and activities.

You will work closely with project teams, project sponsors, and stakeholders impacted by the changes to ensure that these changes are adopted and sustained.

You will identify potential areas of resistance to change and develop counter strategies to reduce doubts, uncertainties, and foster positive acceptance of changes.

You will recommend best approach to development of instructional materials, adoption of change scenarios, manuals and quick guides.

You will conduct coaching, training, and communication activities.

You will maintain a close working relationship with coaching, training, communications, and support team members for successful implementation of change initiatives.

You will define and measure adoption success metrics and recommend and implement improvements as needed.

You will raise to the project manager any risks and issues related to ACM, including proposed action items to resolve the issue.