Fire Alarm Systems Manager

17 hours ago

Iloilo City, Western Visayas, Philippines beBeeFireAlarmSystemsManager Full time ₱15,000 - ₱20,000

Job Description

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  • We are seeking an experienced Fire Alarm System Expert to oversee daily operations and manage our Service Department efficiently.

The ideal candidate will ensure seamless communication with customers, schedule service calls, and coordinate technicians. This role requires strong technical expertise in fire alarm systems, enabling accurate issue diagnosis and effective resolution planning.

Key Responsibilities:

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  • Manage incoming service calls and respond to off-hours answering service inquiries.
  • Schedule service appointments and dispatch technicians.
  • Communicate with customers via email and phone, addressing concerns and service needs.
  • Provide timely notifications and updates to customers.
  • Assess fire alarm system issues remotely and determine appropriate action.
  • Determine whether to dispatch a technician or offer troubleshooting guidance.
  • Maintain service records and ensure compliance with industry standards.

Required Skills and Qualifications:

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  • Experience: Minimum 1 year of hands-on experience with fire alarm systems.
  • Technical Knowledge: Ability to diagnose fire alarm issues over the phone and recommend the best course of action.
  • Communication Skills: Strong verbal and written skills for effective customer interactions.
  • Organizational Skills: Ability to manage schedules, prioritize tasks, and coordinate with technicians efficiently.
  • Problem-Solving: Quick decision-making skills to determine service requirements.
  • Software Proficiency: Experience using scheduling and service management software.

Benefits:

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  • Opportunity to work with a leading organization in the field of fire alarm systems.
  • Chance to develop strong technical expertise and leadership skills.
  • A dynamic and supportive work environment.

Others:

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  • This is a full-time position requiring a minimum of 1 year of experience in fire alarm systems.
  • The ideal candidate will have strong communication and organizational skills.

Seniority level: Mid-Senior
Employment type: Full-time
Job function: Information Technology
Industries: Technology, Information and Internet

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