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Business-to-Business Customer Care Professional
2 weeks ago
We are looking for a highly motivated BUSINESS-TO-BUSINESS CUSTOMER CARE PROFESSIONAL to join our team at Emerson. As a key member of our Customer Care group, you will be responsible for providing exceptional customer service and ensuring timely resolution of customer inquiries.
Your primary responsibilities will include monitoring incoming emails, allocating requests to team members, and collaborating with internal stakeholders to complete customer requests. You will also be required to provide general account, product, and order information to customers, including recommendations for product alternatives and substitutions.
About the Role:- Monitor and respond to incoming customer emails and purchase orders.
- Allocate requests, orders, and inquiries to the appropriate team members.
- Collaborate with internal stakeholders to complete customer requests and resolve issues.
- Provide general account, product, and order information to customers.
- Process shipping and billing disputes, request credit adjustments, and provide requested documentation to customers.
- Bachelor's degree in any 4-year course.
- 2 years of relevant experience in customer service, preferably with a business-to-business background.
- Proficiency in Business System tools such as Oracle, CRM Fusion, and Genesys Purecloud.
We are committed to creating a workplace that supports diversity and inclusion. We foster a culture where every employee is valued and respected for their unique experiences and perspectives. Join us and be part of a proud and thriving organization that values its people.
