Homecare Coordinator

Job Opportunity

We are seeking a highly organized and detail-oriented Homecare Scheduler to join our team in a dynamic environment. The successful candidate will be responsible for efficiently managing and coordinating caregiver schedules to match each individual client's needs.

This role serves as a vital link between clients, caregivers, and the agency, maintaining strong communication and resolving scheduling conflicts promptly. The scheduler enhances client satisfaction and operational efficiency in delivering consistent, high-quality home care services.

• Assign caregivers based on client needs, skills, and availability, planning for staffing gaps.
• Adjust schedules for emergencies, last-minute absences, and urgent client needs.
• Communicate schedule changes to caregivers and clients, offering incentives for hard-to-fill shifts.
• Act as the main contact for caregivers, handling availability, assignments, and policy updates.
• Address client inquiries and assist with onboarding new clients into the scheduling system.
• Maintain accurate records in scheduling software, tracking availability and backup schedules.
• Resolve scheduling conflicts and caregiver disputes efficiently.

• Keep financial records updated in accounting software, auditing and reconciling reports.
• Manage accounts payable, verify caregiver timesheets, and ensure accurate payroll processing.
• Ensure timely invoicing and payment collection from clients.

Immediate Tasks & Onboarding:

• Get onboarded to business processes, scheduling software, and caregiver-client matching protocols.
• Shadow senior team members to understand workflow and client expectations.
• Begin managing lower-risk scheduling assignments under supervision.
• Develop familiarity with caregiver profiles, availability, and specific client care needs.
• Attend daily scheduling meetings and start contributing to coverage solutions.

Requirements:

• A minimum of 1-2 years of experience as a Homecare Scheduler or client relations in the homecare or healthcare industry (preferably in the US).
• Experience using scheduling software and ability to manage 75 clients and 300 hours of schedules.
• Background experience in Financial and Project Management is an asset.
• Background experience in Bookkeeping, accounting software, and P&L preparation is an asset.
• Strong time management and communication skills.