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Technical Network Assistance Professional

2 weeks ago

Manila, National Capital Region, Philippines KMC Solutions Full time

About Our Team

The Customer Support team provides first-level, initial contact technical phone, email, and chat support for our customer base.

We require our Technicians to have 1-2 years customer service experience, self-motivation, and effective communication skills.

  • Aptitude for customer care and interpersonal communications using patience, attentiveness, and empathy.
  • Ability to work first, second or third shift in a 24x7x365 environment.

Requirements

  • 1-2 years IT, helpdesk, or networking experience
  • Experience with Linux or other CLI
  • Basic networking knowledge (TCP/IP, packet capture, VPN, Subnetting)
  • Experience with Cisco Meraki or Cradlepoint firewalls