Network Support Professional

2 weeks ago


Manila, National Capital Region, Philippines Onboard Outsourcing Full time
Job Summary

We are seeking a skilled Network Support Professional to join our team at Onboard Outsourcing. This role is ideal for individuals with 1–2 years of technical support experience who enjoy troubleshooting and resolving complex network issues.

Key Responsibilities:

  • Provide frontline support for nbn and voice services, handling incoming requests and performing basic diagnostics.
  • Troubleshoot common network and VoIP issues, using tools like traceroute, ping, and monitoring systems.
  • Assist with new service activations, number porting, VoIP provisioning, and device configuration.
  • Coordinate with upstream vendors and monitor provider notifications to ensure seamless service delivery.
  • Maintain accurate records in the ticketing system and contribute to internal knowledge base content.
  • Ensure secure configurations on voice and network equipment and follow best practices when handling customer data.

Requirements:

  • 1–2 years in a technical support or service desk role
  • Excellent written and spoken English
  • Strong understanding of networking (TCP/IP, DNS, DHCP, NAT)
  • Familiarity with VoIP and SIP fundamentals
  • Experience with troubleshooting internet services (Ideally Australian nbn technologies)
  • Strong communication, organisation, and problem-solving skills
  • Comfortable using ticketing and remote support tools


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