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Cloud Services Lead

7 days ago

Manila, National Capital Region, Philippines STRATPOINT GLOBAL OUTSOURCING INC. Full time

**A Platform for Growth**

We offer a unique opportunity for professionals to grow their careers and develop new skills. Our platform is designed to empower individuals to take on new challenges and pursue their passions.

We're seeking a Service Delivery Manager to lead our team of IT Support Developers who provide Managed Services support. This person will work closely with internal and external partners to grow the business of our managed services.

About Us

We enjoy the autonomy, lack of bureaucracy, and the freedom to experiment but without the chaos. We're like a startup but with adult supervision.

Our employees enjoy several benefits, including SSS, Pag-ibig and Philhealth benefits + company contribution, a monthly miscellaneous allowance, 13th month pay based on your monthly rate, Vacation and Sick leave, Wellness programs such as Wellness Wednesdays, HMO coverage, Team buildings and quarterly events, and friendly intramural competitions.

About You

  • Candidate must possess at least a Bachelor's Degree in Engineering (Industrial), Business Studies/Information Technology/Administration/Management or equivalent.
  • More than 5 years of experience in the IT industry, preferable on outsourced delivery.
  • Knowledgeable on infrastructure (e.g. cloud, networks) and software development.
  • Has experience in any IT role such as Business Analysis, Quality Assurance, Developer, PMO.
  • Must know Agile development practices such as Scrum.
  • Good interpersonal and client-handling skills.
  • Proven experience in a service transition environment.
  • Experience in Project Management (at least 6 years) and governance of overall service transition.
  • Knowledgeable of Agile/Waterfall project management principles.
  • Experience with evaluating SOWs and SLAs.
  • Business Analyst experience (at least 3 years) in a technology environment is ideal.
  • Familiarity with ITSM tools such as Service Now, Jira, Freshservice, Salesforce, etc.