Dynamics 365 Platform Director

Seeking a visionary leader to spearhead our Dynamics 365 platform.

This is a strategic leadership role, responsible for managing and enhancing the Dynamics platform for clients. The ideal candidate will oversee technical teams, lead solution architecture, ensure best practices, and actively participate in presales engagements. As a key executive, they will serve as a visible advocate for our company in the Dynamics ecosystem, enhancing our presence at select industry events and meetings.

1. Team Leadership: Lead, mentor, and develop a high-performing Dynamics team within the fast-paced, client-centric environment. Oversee recruitment, onboarding, and training of team members, ensuring that skills and certifications align with industry standards and client needs. Conduct regular performance evaluations, setting and tracking team and individual goals to support professional development and retention.
2. Technical and Solution Architecture: Define and guide the architectural vision, ensuring scalability, reliability, and security across Dynamics solutions. Design and oversee the implementation of tailored solutions that align with clients' business requirements and integrate seamlessly with other platforms. Serve as a technical authority, making strategic decisions on architecture, integrations, and customisation to optimise client outcomes.
3. Business and Technical Strategy: Collaborate with senior leadership to align platform direction with business objectives, ensuring competitive positioning and value delivery. Develop and maintain a roadmap for Dynamics capabilities and enhancements, ensuring that we remain ahead of market trends and client demands. Lead platform evolution and adoption of new technologies, integrating best practices for continuous improvement.
4. Client Engagement and Presales Involvement: Engage with prospective clients to understand their needs, presenting our Dynamics capabilities to build confidence and drive business. Act as a technical lead in presales activities, including requirements gathering, solution demonstrations, and proposal development. Work with account managers and clients to develop strategic plans, identifying opportunities for platform expansion and new offerings.
5. Championing Company Expertise Publicly: Represent our company at industry conferences and events to strengthen our reputation within the Dynamics and broader tech communities. Actively contribute to online forums as an advocate of our technical expertise, sharing insights and thought leadership. Attend specific events and meetings as required to enhance our regional presence and support executive functions.
6. Continuous Learning and Skill Development: Commit to staying informed about the latest Dynamics updates, tools, and industry trends by attending training, certifications, and conferences. Encourage the team to pursue professional development and knowledge-sharing within the Dynamics ecosystem to maintain cutting-edge skills. Foster a culture of innovation by encouraging exploration of new techniques and tools that could enhance the platform and client solutions.
7. Operational Excellence and Process Improvement: Develop and implement best practices, quality standards, and governance for Dynamics projects to ensure consistency, efficiency, and quality. Monitor and improve platform performance and stability, ensuring that processes and tools support smooth delivery and minimise risks. Lead initiatives to streamline and optimise workflows, resource allocation, and project timelines, ensuring efficient project delivery.
8. Compliance, Security, and Risk Management: Ensure that Dynamics implementations adhere to regulatory and security standards, addressing data privacy and security risks. Work closely with compliance and security teams to align Dynamics solutions with organisational policies and regulatory requirements. Proactively identify and mitigate risks, implementing contingency plans to protect clients and our company from potential disruptions.
9. Stakeholder and Partner Collaboration: Build strong relationships with Microsoft and other relevant partners, staying informed on changes that may impact Dynamics solutions. Collaborate with cross-functional teams (such as development, sales, and client success) to align Dynamics initiatives with broader organisational goals. Engage with key stakeholders to understand and meet business objectives, providing expert guidance to maximise the value of Dynamics solutions.
10. On-Call Support and Flexible Hours: Be available on call as required to support the business, including occasionally working irregular hours to meet the responsibilities and demands of the role.

• Experience: Extensive experience (8+ years) in Dynamics 365, including technical management and solution architecture within a fast-paced, client-centric environment.
• Leadership: Proven track record of managing and developing high-performing technical teams.
• Technical Expertise: Deep knowledge of the Dynamics 365 platform, Azure, Power Platform, and related technologies.
• Communication Skills: Exceptional ability to articulate complex technical concepts to diverse audiences, including clients, partners, and internal stakeholders.
• Industry Engagement: Demonstrable experience representing an organisation publicly, whether through conferences, online platforms, or industry events.
• Certifications: Relevant certifications in Dynamics 365 and Azure preferred.

This role is fully remote, with occasional travel required. The candidate will also be expected to manage irregular hours and on-call responsibilities.

• IT Services and IT Consulting

Full-time