IT Process Improvement Analyst

7 days ago


Taguig, National Capital Region, Philippines UnitedHealth Group Full time

At UnitedHealth Group, we deliver care, aided by technology to help millions of people live healthier lives. As a Senior Telecommunication Analyst, you will be part of a culture guided by diversity and inclusion, talented peers, and comprehensive benefits.

Key Responsibilities:

  • Analyze request queues to identify areas for process improvement.
  • Complete service requests in accordance with established standards and quality guidelines.
  • Collaborate with cross-functional teams to facilitate communication and collaboration.
  • Conduct data trend analysis to inform IT process improvements and optimize service delivery.
  • Develop and implement solutions to meet the needs of a large enterprise environment.

Requirements:

  • Bachelor's degree or equivalent experience.
  • 4+ years of IT experience in a large enterprise environment using Rally or ServiceNow for intake requests.
  • 2+ years of experience working on contact center telephony platforms: Genesys, CXOne, Avaya, Cisco, MS Teams.
  • Proficiency in MS Teams, MS Excel, SharePoint, and experience facilitating collaboration across multiple teams.
  • Clear, confident, and concise communication skills.
  • Ability to address multiple priorities simultaneously.

We are committed to advancing health equity and making a positive impact on the communities we serve.



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