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Inbound Call Center Agent

2 weeks ago

Pasig, National Capital Region, Philippines Millennium1 Solutions Full time
The Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist. In this role, you will be responsible for handling inbound calls from existing and potential customers, resolving their issues efficiently, and ensuring that their needs are met promptly. The successful candidate will possess excellent communication skills, the ability to work under pressure, and a passion for helping others. If you are a motivated individual who is committed to delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

Your Key Accountabilities
- Manage inbound customer calls, respond to customer inquiries, and resolve their issues efficiently.
- Develop and maintain relationships with customers to build trust and loyalty.
- Stay up-to-date with product knowledge, industry trends, and market developments to provide expert advice and guidance to customers.
- Collaborate with internal teams to resolve complex customer issues and improve overall service delivery.

Requirements
- Bachelor's degree or equivalent in a relevant field
- At least 2 years' experience in a customer-facing role
- Excellent communication and interpersonal skills
- Ability to work under pressure and handle multiple priorities
- Strong problem-solving and analytical skills
- Willingness to learn and adapt to new technologies and systems