Senior Business System Analyst

2 days ago

Antipolo City, Calabarzon, Philippines beBeeAnaplan Full time $7,200 - $7,800

Job Overview:

We are seeking an experienced Anaplan Support Analyst to join our team. This role involves providing expert support for business-critical systems, working directly with clients, and collaborating with internal teams.

Main Responsibilities:

  • Act as the primary point of contact for client inquiries related to Anaplan.
  • Troubleshoot and resolve technical issues in a timely manner.
  • Maintain and enhance supported Anaplan models, including minor changes and updates.
  • Manage the full support ticket lifecycle using internal tools and in accordance with SLAs.
  • Work collaboratively with consultants and technical teams on escalated or complex issues.
  • Deliver user training and help reinforce best practices across client teams.
  • Contribute to internal knowledge base and documentation to support team efficiency.
  • Assist in onboarding and mentoring junior support analysts.

Key Skills and Qualifications:

  • Bachelor's degree in business, Information Systems, Finance, or a related field.
  • Certified in Anaplan Level 2 Model Building.
  • 2–4 years of experience in a support role for SaaS or enterprise platforms, ideally in a managed services or client-facing environment.
  • Hands-on experience supporting Anaplan in a production environment.
  • Strong communication, client engagement, and relationship management skills.
  • Analytical and service-oriented, with solid troubleshooting ability.
  • Familiar with IT Service Management (ITSM) practices and providing platform support in structured environments.

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