System Support Specialist

5 days ago

Manila, National Capital Region, Philippines beBeeCompliance Full time
Job Description

This is an opportunity to contribute to the day-to-day operations of cutting-edge Governance, Risk and Compliance systems. You will play a key role in supporting our dynamic team by performing regular user access management, data management, and reporting activities.

Collaborating closely with the product change team, you'll assess the operational impact of system changes and ensure readiness for ongoing support.

You will be responsible for triaging, troubleshooting, and responding to user queries on Operational Risk-owned systems in a timely and efficient manner.

Additionally, you'll assist with system testing, documentation, and training for enhancements, maintenance activities, and upgrades.

Proactively identifying opportunities to improve support processes, you will drive efficiency and enhance the user experience.

What You Offer:

  • Experience in a service desk support role, with familiarity in tools such as JIRA, Confluence, and SharePoint, as well as advanced Excel proficiency.
  • Experience in risk management or Governance, Risk and Compliance systems is an advantage.
  • Strong problem-solving skills with exceptional attention to detail and a commitment to quality.
  • Effective communicator with the ability to adapt communication style to suit diverse audiences.
  • Self-starter with a keen interest in understanding user concerns and system functionality.
  • Tenacious, flexible, and capable of working both independently and collaboratively in a fast-paced, results-driven environment.

Benefits

Join a collaborative and dynamic group where you'll work with innovative tools and grow your expertise in a fast-paced and supportive environment.

Be part of a global team that aims to manage the risks of today and anticipate the risks of tomorrow.

Contribute to a critical function that has a significant impact on the organization's success.

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