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Customer Experience Management Lead

1 week ago

Quezon City, National Capital Region, Philippines LeadAdvisors Full time

This role offers a unique opportunity to make a meaningful impact on our customers' experiences and contribute to the success of our organization. If you are passionate about workforce optimization and customer satisfaction, we encourage you to apply.

Preferred Competencies:
  • Experience: In BPO/Call Center Operations with a focus on scheduling, forecasting, and adherence management.
  • Familiarity: With Six Sigma, Lean, or Process Improvement methodologies.
  • Skills:
  • Strong teamwork and cross-functional collaboration skills.