Digital Email Quality Assurance Specialist
12 hours ago
This is a vital position for an email marketing quality assurance leader who will ensure the accuracy, compliance, and performance of lifecycle marketing efforts.
Key Responsibilities:- Manage task assignments across multiple teams to guarantee timely delivery and proper prioritization.
- Perform in-depth quality assurance reviews of CRM campaign assets, HTML templates, and audience definitions.
- Maintain and reinforce quality assurance playbooks, compliance runbooks, and documentation standards.
- Lead weekly reporting on quality metrics, backlog activity, and work queue health.
- Support recurring audits such as opt-out compliance and pixel/tag verification.
- Partner with product, privacy, and engineering teams to ensure marketing governance policies are met.
- Minimum 3 years of experience in CRM operations, email quality assurance, or campaign compliance roles.
- Proven ability to coordinate task assignments across a team.
- Intermediate to advanced experience with CRM/marketing technology tools such as Braze, SFMC, Hightouch, and Google/Adobe Analytics.
- Experience maintaining quality assurance documentation, compliance protocols, and campaign opt-out/pixel/tag governance.
- Proficiency with Google Workspace, Slack, and JIRA or equivalent task tools.
- Experience supporting marketing audits or collaborating with legal/privacy teams.
- Understanding of dynamic scripting such as Liquid and AMPscript.
- Familiarity with Google Tag Manager or similar pixel tracking tools.
- Working knowledge of SQL for light data analysis.
- Experience in tag implementation or troubleshooting.
- You are extremely detail-oriented and catch what others miss.
- You are organized and proactive, executing tasks while leading improvements.
- You are a clear communicator, able to collaborate and update cross-functional teams confidently.
- You are a QA champion, pushing standards upward while enforcing minimums.
This role requires availability during U.S. EST hours and involves remote work.
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