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Team Performance Improvement Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines INS Back Office Solution System Incorporated Full time

Job Summary

We are seeking a highly skilled Client Success Manager to join our team at INS Back Office Solution System Incorporated. As a Client Success Manager, you will be responsible for managing client relationships, project delivery, and performance analysis.

Main Responsibilities:

  1. Client Relationship Building
    - Establish and maintain strong relationships with clients through regular communication and issue resolution
    - Develop strategies to improve client satisfaction and loyalty
  2. Project Coordination
    - Coordinate project activities with internal stakeholders to ensure timely and successful delivery
    - Collaborate with cross-functional teams to deliver high-quality solutions
  3. Performance Metrics
    - Track and analyze client satisfaction and progress, identifying areas for improvement and implementing corrective actions
    - Provide insights and recommendations to inform business decisions

Requirements:

  • Minimum 2 years of experience in a BPO industry, preferably as a Team Lead/Supervisor
  • Proven client-facing experience with excellent communication and interpersonal skills
  • B2B experience is desirable but not mandatory
  • Familiarity with project management tools and software
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Adaptability and flexibility in a fast-paced work environment

This is a remote work opportunity.