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Chief Technology Officer

2 weeks ago

Pasig, National Capital Region, Philippines beBeeITManager Full time ₱4,000,000 - ₱6,500,000
Job Title: Head of IT

The Head of IT oversees the development and implementation of our company's IT strategy to support business objectives.

This position ensures high availability, security, and compliance across technology environments while identifying and mitigating IT risks to protect business continuity and data integrity.

Key Responsibilities:

  • IT Strategy and Leadership:

    • Develops IT strategy aligned with business goals and objectives.

    • Leads digital transformation to enhance business efficiency.

    • Provides information on emerging technologies and digital opportunities.

    • Defines and manages department budget ensuring cost-effectiveness and ROI on tech investments.

  • IT Operations and Infrastructure:

    • Leads team's day-to-day activities, including people, networks, systems, and software.

    • Leads optimization efforts to enhance network performance and cost, including robustness and scalability of IT infrastructure.

    • Leads planning, deployment, and maintenance of network infrastructure (LAN, WAN).

    • Establishes team SLA and other KPIs, including project timelines, deliverables, and budget as necessary.

  • Cybersecurity and Risk Management:

    • Partners with HQ team to define and create IT risk management strategy applicable to local operations.

    • Leads security incident response in partnership and coordination with legal and compliance team.

    • Ensures compliance with data protection laws and regulations.

  • Compliance:

    • Drafts, manages, and implements IT policies and procedures to ensure audit readiness from internal and external stakeholders.

    • Conducts external studies, benchmarking, and stays up to date with industry standards.

    • Ensures compliance with internal and external standards and regulations.

    • Oversees disaster recovery and business continuity planning for all IT systems.

  • Risk and Compliance:

    • Identifies risks and creates mitigation strategies.

    • Adheres to and complies with legal, regulatory, and internal controls and standards to reduce corruption-related risks and other possible financial losses.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.

  • 7+ years of experience in IT infrastructure and risk management ideally in BPOs, banks, fintech, digital lending, or fast-paced digital industries.

  • 5+ years of experience in a leadership or management role (network operations and risk management) with at least 4 direct reports.

  • Experience designing a secure and high-availability network.

  • Willingness to report to work onsite 5X a week in Ortigas Center.

Skills:

  • Strong understanding and expertise in IT infrastructure and network.

  • Strong knowledge and experience in operating and maintaining Windows or Linux systems, especially Microsoft-related AD, DNS, DHCP, etc.

  • Good knowledge on Virtualization platform operation and maintenance, such as VMware, Hyper-V.

  • Basic knowledge on Cloud products like Azure, M365.

  • Strong understanding of risk assessment, network infrastructure, and security best practices.

  • Understanding of various network protocols and multi-layer switching technologies like VLAN, VTP, RSTP, QoS, HSRP, VRRP, IPv6, multicast.

  • Able to perform basic protocol analysis using tools like Wireshark.

  • Understanding of configuration of technologies like application-based ACLs, NAT, load balancing, redistribution, policy-based routing.

  • Understanding of hardware equipment in the data center, such as firewalls, switches, servers, and others.

  • Excellent interpersonal and communication skills.

  • Strong analytical skills and data-driven mindset.

  • Experience in dealing with different nationalities and working in cross-functional teams.