Digital Marketing Associate

20 hours ago

Lipa City, Calabarzon, Philippines beBeeMarketing Full time $60,000 - $75,000
Job Overview

The Digital Marketing Associate will provide top-notch marketing assistance to customers worldwide, handle customer service activities via live chat, email, phone, and Zoom, and respond to inquiries about product details, technical support, billing issues, and more.

Key Responsibilities:
  • Provide digital marketing assistance to customers
  • Manage inbound and outbound customer service activities
  • Respond to customer inquiries
  • Log support tickets and update status within the ticketing system
  • Gather customer feedback and liaise with relevant departments for resolution
  • Develop a consultative relationship with assigned accounts, conduct training sessions, and ensure consistent customer engagement and satisfaction
  • Assist with onboarding and training new customers, and maintain working relationships to ensure customers effectively utilize the platform and adhere to best practices
  • Prepare periodic reports for the management team
Requirements:
  • Minimum 2 years in customer success, account management, or B2B client service experience
  • Experience with ticketing and live chat support
  • Excellent verbal and written business communication skills in English
  • Excellent interpersonal skills and ability to uphold customer relationships, professionalism, and high ethical standards
  • Ability to manage customer escalations and challenging interactions in a calm and dignified manner
  • Ability to liaise with various internal teams to resolve customer-reported tickets
  • Advanced proficiency in Google Suite and Microsoft Office software
  • Excellent organizational skills and attention to detail
  • Good time management and prioritization skills
Skills:
  • Customer Service
  • Digital Marketing
  • Communication
  • Problem Solving
  • Teamwork
Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

About Us:

We are a leading provider of innovative solutions to businesses worldwide. Our mission is to deliver exceptional customer experiences through our products and services.

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