Computer Systems Specialist

2 days ago


Taguig, National Capital Region, Philippines IQVIA Argentina Full time

Technical Requirements:

The ideal candidate will possess strong technical background, advanced troubleshooting and multi-tasking skills, and excellent customer service skills.

Key Responsibilities:

  1. Resolves computer software, hardware, and networking problems for company employees.
  2. Installs, configures, customizes, troubleshoots, upgrades, integrates, and maintains software workstations, software applications, printers, wireless devices, hand-held devices, network configuration, and firewalls for end-users.
  3. Reviews agent metrics and meets with agents to discuss performance.
  4. Able to drive escalations to a resolution by engaging multiple teams within IQVIA.
  5. Strong client-facing and communication skills.
  6. Advanced troubleshooting and multi-tasking skills.

Education and Experience:

  • Associate's Degree preferred.
  • 5-6 years of Service Desk or Information Technology Experience.
  • 5-6 years of Customer Service Experience.


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