Computer Systems Specialist
2 days ago
Technical Requirements:
The ideal candidate will possess strong technical background, advanced troubleshooting and multi-tasking skills, and excellent customer service skills.
Key Responsibilities:
- Resolves computer software, hardware, and networking problems for company employees.
- Installs, configures, customizes, troubleshoots, upgrades, integrates, and maintains software workstations, software applications, printers, wireless devices, hand-held devices, network configuration, and firewalls for end-users.
- Reviews agent metrics and meets with agents to discuss performance.
- Able to drive escalations to a resolution by engaging multiple teams within IQVIA.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
Education and Experience:
- Associate's Degree preferred.
- 5-6 years of Service Desk or Information Technology Experience.
- 5-6 years of Customer Service Experience.
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