Collections Specialist

6 days ago


Manila, National Capital Region, Philippines Security Bank Corporation Full time

About the Role

  • We're seeking a highly skilled Collections Specialist to join our team at Security Bank Corporation.
  • Your primary responsibility will be to perform collection activities through outbound communication efforts via the bank's devices and document all transactions into the collections system for Auto and Business Express loans.

Key Responsibilities:

  • Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of all transaction information into the collections system.
  • Update the database with all newly acquired client information in a timely and correct manner.
  • Maintain a professional and respectful tone in all client interactions.
  • Monitor and meet established productivity and efficiency targets.

Requirements:

  • Bachelor's Degree in any field.
  • At least 2 years of experience in Collections (callouts).
  • Knowledge of the bank's products and processes, BSP Circulars related to collections, and industry practice in Complaints Management.
  • Excellent interpersonal skills and ability to adjust and interact with all levels of personnel.


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