Bilingual French

7 days ago

Biñan, Calabarzon, Philippines beBeeCustomer Full time ₱44,480 - ₱50,920
Job Title: Bilingual French & English Customer Support Representative

This role is perfect for a highly motivated and organized individual with exceptional communication skills in both English and French. As a bilingual customer support professional, you will be responsible for managing inbound and outbound calls with customers and potential leads, providing top-notch customer service through various channels, and utilizing key tools to ensure seamless operations.

Key Responsibilities:
  • Manage inbound and outbound calls with customers and potential leads
  • Support lead generation and consultation booking
  • Deliver excellent customer service through multiple communication channels
  • Utilize key tools such as Active Campaign (CRM) to guarantee smooth operations
  • Collaborate closely with team members to follow up on leads and ensure client satisfaction
  • Identify opportunities for upselling by recommending relevant services that meet customer needs
  • Perform accurate data entry to maintain up-to-date customer records in our system
  • Leave detailed notes in client files for every interaction
  • Apply strong phone etiquette to create a positive customer experience and build long-term loyalty

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