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Global Technical Support Representative Position
2 weeks ago
A leading organization is seeking highly skilled technical support agents to join their team in Commonwealth Ave., Quezon City.
The ideal candidate will possess strong technical knowledge, particularly with Microsoft applications, network architecture, and problem-solving skills.
Key Responsibilities:- Manage and respond to studio application tickets efficiently.
- Communicate complex technical information to studios and customers effectively.
- Remotely connect to branch computers to perform thorough troubleshooting.
- Provide in-depth technical support to studio partners by diagnosing and resolving hardware, software, and network issues promptly.
- Utilize remote access tools to diagnose, troubleshoot, and resolve issues in real-time.
- Strong technical expertise with experience in web-oriented architecture.
- Proficiency in Microsoft applications.
- Excellent problem-solving abilities and execution of solutions.
