Duty Operations Manager

2 weeks ago


Mabalacat, Central Luzon, Philippines Filinvest Group Full time

The Duty Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring seamless service delivery to guests. Key areas of focus include guest services, business control, staff management, communication, and health and safety.

As a leader, the Duty Manager provides guidance and support to team members, enforcing hotel policies and procedures while promoting a culture of excellence.

Key Responsibilities:

  1. Guest Experience – Ensure exceptional service delivery to guests through effective communication and problem-solving.
  2. Business Management – Oversee daily operations, manage budgets, and maintain accurate records.
  3. Staff Development – Provide training, mentorship, and performance evaluations to team members.
  4. Communication – Foster a culture of open communication among departments to drive collaboration and efficiency.
  5. Health and Safety – Ensure compliance with hotel policies and regulatory requirements.


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