Systems and Integration Specialist

3 days ago

Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full time
Job Summary

The Systems and Integration Officer plays a crucial role in identifying and documenting detailed requirements for integration, development, and enhancement of application systems. This position involves participating in the definition, design, testing, training, implementation, and support of system requirements, while clarifying ambiguities and firming up concepts where necessary.

Key Responsibilities
  • Works closely with service design teams to understand and document current and proposed business process and business objectives.
  • Prepares requirements documentation, including user manuals, detailed user stories, functional requirements documents, and compliance/audit notices, to ensure clarity and comprehensibility for both business and technical stakeholders.
  • Assists the Product Owner and Scrum team in planning, organizing, and conducting User Acceptance Testing (UAT).
  • Collaborates with Product Owners and Designers to understand customer problems, scope, and objectives of projects.
  • Acts as a liaison between P11, ITG, and Business Units, scheduling and facilitating technical and functional alignments.
  • Writes User Stories related to front and backend systems requirements (end to end).
  • Creates and maintains documentation that captures system requirements and ensures all related counterparts sign off and approve its contents.
  • Prepares documentation of requested development, changes, and enhancements.
  • Participates in agile Scrum activities of project teams where involved.
  • Performs other duties as may be assigned from time to time.
  • Serves as a change agent by introducing best practices to P11 to enterprise Impact Analysis.
  • Understands the purpose of product features and functionalities and determines what bank systems and variables can aid or hinder their development.
  • Engages with ITG/Business Units counterparts to ensure that corresponding system owners are notified and consulted.
  • Identifies necessary change requests and/or system enhancements that will enable product functionalities and establish operational alignment.
  • Performs pre-UAT activities, plans and schedules UAT with users, monitors UAT performance, and provides assistance where necessary.
  • Prepares UAT status reports, performs initial evaluation of all issues and errors raised by users, and escalates valid issues/errors with the Product Owner and developers.
  • Coordinates with the Project Manager for any risks and/or issues that will delay the UAT schedule.
  • Prepares system/functionality documentation where necessary.
  • Engages with internal bank partners for consultation and sign-off for proposed solutions.
  • Provides implementation support, informs and supports all concerned parties of the implementation and use of new systems and functionalities, and assists in troubleshooting of production issues.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Job Qualifications
  • Holder of a Bachelor's Degree.
  • Minimum of 5 years as Business Systems Analyst.
  • Strong analytical/problem-solving experience to deal with complex business problems and suggest solutions.
  • Understands global and future technology landscape, uses technology extensively in work.
  • Able to perceive technology impacts and problems before they happen.
  • Extensive experience creating business process diagrams and data flow diagrams using a structured systems analysis methodology.
  • Experience on a variety of technology platforms (client-server, mainframe, web), development methodologies (waterfall, iterative, agile, Scrum).
  • Experience writing detailed business requirements and business proposals.
  • Experience in Banking systems/applications (preferred but not required).
  • A self-starter who takes initiative, can work without supervision, and begins projects independently, embracing challenges, setting high standards, focusing on successful outcomes, and promoting teamwork.
  • A fast learner who can come up with several solutions to solve a problem and will analyze quickly to determine the best course of action.

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